The P2P Payment Challenge

December 16th, 2011 by Collin Canright

This photo of the menu at Silver Spoon, the Thai restaurant in Chicago that my wife and I ate at this evening, tells a good bit of the person-to-person (P2P) mobile payment story:

Limit 2 credit cards per check please.

As survey after survey has shown over the past two years, debit cards are the fastest growing means of payments. As fewer people carry much cash, restaurants are faced with multiple debit and credit cards to settle checks.

Sliver Spoon apparently has had enough. Cashless patrons can always handle it the way EPayDb.com writer-researcher James Richter and his buddies do: play credit-card roulette.

Clearly, person-to-person (P2P) payments are a problem waiting for an elegant solution.

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A Century-old Style Mingles with Social Media

December 7th, 2011 by Canright Communications

There is such a thing as too much Twitter.

The University of Chicago and Chicago’s public radio station WBEZ recently hosted a talk called “More than a Century of Style” in honor of the Chicago Manual of Style’s historic influence on the written word. A detailed description of the event and its panelists can be found here.

I was interested in the talk, but I didn’t feel like actually going to the U of C campus. Lucky for me, that didn’t matter. I watched and listened to the live stream of the talk on the U of C Facebook page, and I used Twitter to type my comments and questions in real time to @chicagomanual.

After my first question failed to yield acknowledgment from the moderator on my computer screen, I decided to dig deep for the best question I could think of. Recalling an essay titled “Authority and American Usage” that I read in David Foster Wallace’s Consider the Lobster, I tweeted:

To my surprise, it didn’t take long before I heard my Twitter handle and tweet read aloud. I felt my heart quicken and blood rush to my face.

Several questions popped into my head: Why am I participating more in this discussion than the folks who actually made the cold trip to the university? How did technology just prompt several biological responses? Am I going to get more Twitter followers?

As I lay on my couch in my sweatpants, I listened to Anita Samen, managing editor of the University of Chicago Press Books Division, thoughtfully answer my question. The advantages of using social media for events like these were clear: access and participation.

However, the talk also demonstrated how social media can be burdensome when misused. In this case, it suffered from too much Twitter.

First of all, why would a discussion completely bar those in attendance from asking questions? I think a mixture of live and digital questions would have been more rewarding for the physically present audience. Organizers should think of these live panel discussions as an entree with several complementing dishes. Twitter and Facebook should be the salt and pepper.

The non-stop Twitter feed chopped up the discussion among the featured panelists and even distracted panelist Jason Riggle enough that he lost track of what they were talking about. Events like this should be a flowing conversation and even at times an informal debate. Constant twitteruptions are momentum killers.

It also gives voice to people who don’t always deserve one. Here we had some of the foremost experts and authorities in grammar, style, and linguistics, and they were consistently being interrupted by tweets from the peanut gallery. The questions were at times trivial (numerous questions about the Oxford comma), ridiculous (Would you make Dave Eggers conform to Chicago Style?), and outside the discussion’s scope (What about email?).

As one of the lazy armchair grammarians who stayed in to stream the talk and live-tweet questions, I thoroughly enjoyed it, and I appreciate the University of Chicago for consistently sponsoring events like these. The university’s commitment to not only engaging everyone it possibly can, but also directly involving them is admirable. I look forward to more streaming and tweeting in the future, but I hope that the tweets only help tease out the discussion, rather than dominate it.

You can watch the full event here.

You can read David Foster Wallace’s essay as it was published in Harper’s here.

- James

I was interested in the talk, but I didn’t feel like actually going to the U of C campus. Lucky for me, that didn’t matter. I watched and listened to the live stream of the talk on the U of C Facebook page, and I used Twitter to type my comments and questions in real time to @chicagomanual.

After my first question failed to yield acknowledgment from the moderator on my computer screen, I decided to dig deep for the best question I could think of. Recalling an essay titled “Authority and American Usage” that I read in David Foster Wallace’s Consider the Lobster, I tweeted:

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CTA Approves Contactless Payments System

November 19th, 2011 by Collin Canright

The Chicago Transit Authority continues to add payment options, with a vote by its board of directors on Nov. 15 to install an electronic fare-collection system.

The system would accept contactless credit, debit, and prepaid cards, which would be tapped on electronic readers to make the payment. Contactless payments through mobile phones will also be supported. Currently, the CTA supports payments using magnetic stripe cards, contactless cards, and cash.

The board awarded the contract to Cubic Transportation Systems,  San Diego, which operates the current system. Contactless payment systems using both cards and phones are widespread in Europe and Asia.

The new system is expected to be operational in late 2013 and will serve as a model for the RTA and Pace. Transportation authorities in the region were required to build compatible payment systems under a bill signed by Gov. Quinn in July.

Read more:
Chicago Transit Approves An Open Fare-Collection System (PaymentsSource)

CTA plan would let riders pay fares with credit cards (Chicago Tribune)

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Creative Mornings

November 18th, 2011 by Julia Jamieson

Today I attended Creative Mornings, which featured a talk by Scott Thomas. Creative Mornings is a monthly breakfast lecture series. The events are free of charge, feature a 20-minute talk, and even include coffee to help kick start your Friday.

Scott Thomas is a designer/developer well-known for his work with Designing Obama. He spoke about a new project he has been developing called The Noun Project. The project features an immense catalog of universal icons available for public use, and even provides cross language translation.

Creative Mornings was started in New York by Tina Roth Eisenberg (you may have heard of her blog and design studio swissmiss) who wanted to create accessible events for people to come together and become inspired.

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Launch Your Business with Google’s New Search Algorithm

November 17th, 2011 by Canright Communications

In the last week or so Google has announced changes to its search algorithm that is designed to favor “fresh” content over old, stale items. The change is designed to “make sure you get the most up to the minute answers,” according to a post on Google’s blog.

In “Giving you fresher, more recent search results” Google Fellow Amit Singhal says that some 35% of searches will be affected, especially those that focus on:

  • Recent events or hot topics
  • Regularly recurring events
  • Frequent updates

The change has significant and positive implications for marketers using content on their websites to improve search rankings. How? Ben Wallis, writing in the Marketing Pilgrim blog, says that it “comes down to having new content.”

As it happens, I am reading one of the best books on creating new content for  business marketing I have read in a long time. Michael A. Stelzner’s latest book, Launch: How to Quickly Propel your Business Beyond the Competition, provides a start-to-finish plan for using content as the primary means of marketing your business. With Google’s new search algorithm favoring the new over the old,  Stelzner’s advice is all the more relevant.

What gives the book its power is the credibility Stelzner brings. He practices what he preaches; many of the book’s examples are drawn from his own business, SocialMediaExaminer.com, a website that provides educational content, written in magazine style, to marketers.

I am a bend-the-page reader, and I’ve bent an awful lot of pages I want to go back to   in Launch. Here are a few:

The Elevation Principle (p. 7)

“The elevation principle says that great content plus other people minus marketing messages results in growth.” The examples of audience identification and how the principle works at Hubspot and the SocialMediaExaminer.com are compelling.

The Three Gift Circles (p. 88)

Stelzner takes this idea of friends and family, current clients, and your prospect base from Seth Godin and shows how to give (or not give) appropriate gifts of content to each.

Creating an Editorial Guide (p. 119)

Stelzner explains how magazines use editorial calendars. But he doesn’t stop there. He provides an example of SocialMediaExaminer.com’s editorial guidelines and content calendar.

Creating and Using Primary Fuel (p. 127)

This chapter describes the primary types of articles a business can write and how to write them, with examples of each.

Seldom do I finish a book without having a few critiques. The rocket ship metaphor used throughout the book seems strained at times, though it works perfectly to demonstrate how content can propel a business into the stratosphere. By the end of the book, I also thought it somewhat misnamed.

If I were to glance at the book in passing at the bookstore, I might think it’s about starting a company in general and not about basing a business marketing strategy on the key activity of generating content to propel the business forward.

Readers of Launch who can put Stelzner’s advice into practice should find it even more effective as a result of Google’s recent commitment to fresh content over stale content. Launch is an eminently practical manifesto and manual to building a business based on publishing great content, attracting interested readers, and converting them—gently and conversationally—into long-term paying customers and raving fans.

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Finding Inspiration, in a Shoe Box

November 16th, 2011 by Julia Jamieson

Each Tuesday in our morning meeting, we have the chance to talk about what inspires us. We all agreed that this talk, featuring Yves Béhar and his idea of 360° design, was a great way to start the day. Check out Yves’ talk at CUSP 2011. Yves talks about asking the right questions, and how his team re-imagined something as simple as a shoe box.

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Communicate Like an Angry Old Man

November 16th, 2011 by Canright Communications

Two effective communicators have been in the news lately. One is an old man running for president. The other was an old man who wrote his own segment for “60 Minutes”. Getting angry about the status quo is part of both of their job descriptions, and throughout the decades they have demonstrated how to build a loyal following through channeling that anger into effective communication.

The angry old men I speak of are 76-year-old Ron Paul and the late Andy Rooney, who died November 4th at the age of 92.

Luckily, you don’t have to be old or a man to build a relationship with your audience. You just have to follow the same rules that Ron and Andy did, and don’t be afraid to get angry.

Be Consistent

People respond to a consistent voice and message, just as they appreciate a reliable product. In return, they provide consistent companies their patronage and the most effective advertising there is—word of mouth.

Andy Rooney is proof that consistency does not have to be boring. No one could predict what he would write about next, but he would always deliver his opinions with honesty and a sense of humor. He would often get angry, but his voice would not waver. It was always the same old Andy, pointing something out that had most likely been rattling around in the heads of many for years.

The world of politics certainly  favors consistency, which is why “flip-flopper” is such a dirty word. It represents a sudden change of stance and implies that the only reason for the change was to increase electability. Whether you agree with his policies or not (keep in mind that I’m not talking about what he says, but how he says it), Ron Paul’s messages have changed very little. Earning the trust of his constituents, Paul was elected to serve 12 terms in Congress, first in the 14th District and then in the 22nd District of Texas.

Be Simple

Avoid big words that people don’t understand.

Ron and Andy have spoken to ordinary Americans like ordinary Americans. Using a conversational tone and common vocabulary is not only respectful, it’s just plain easier to understand. Never forget that the purpose of words is to convey ideas. Small words and short sentences almost always produce maximum impact.

Be Direct

Hopefully there’s a point to what you’re saying. Get to it.

Andy only had “A Few Minutes” to speak his mind. He never wasted them.

Likewise, presidential candidates have small chunks of time often as tiny as 15 seconds to answer a question or respond to an opponent. In this video from the Iowa Republican Debate held in Ames on August 11 of this year, Ron Paul is forced to quickly make his counterpoints and punctuate his argument with one simple and direct message.

If you can keep your message consistent, simple, and direct, your ideas will resonate, and more people will pay attention. Before you know it, you might even have a core group of die-hard supporters, just like Ron Paul and Andy Rooney, two straight-talking, angry old men.

-  James

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Moneyball Motivation

November 8th, 2011 by Canright Communications

I finally dished out my eleven dollars to see Moneyball, because I just couldn’t bear to attend another party without having something to say about it. While I can now toss in my two cents at the next cocktail party, it turns out that the real lessons of Moneyball are more suited for the business world.

Here’s what I took away from the film:

Cut through the Talk

People love to talk, don’t they? And not just at parties. It’s easy to see why: It’s fun, often exciting, usually affirming, and when conducted in a work setting, it can feel as though you’re actually doing something. But you’re not. You’re just talking about doing something.

Billy Beane, played by Brad Pitt, recognized this phenomenon in Moneyball. Not only were the old scouts just talking, they weren’t even talking about the problem.

What’s the Problem?

Before anyone can solve a problem, they need to know what the problem is. That is not as easy as it sounds. Some might say, “The problem is what it’s always been. We need to make more money.” Picture Pitt as Beane saying, “Wrong.” Making more money for yourself or your company is not a solution; it’s a byproduct of the solution.

Ask yourself why you or your company isn’t making more money. Has the market for your product or service changed? Are new disruptive technologies reshaping the industry? What is the state of your brand?

Adapt or Die

Now that you’ve stopped talking yourself in circles and have identified your problem, it’s time to adapt. Change. Evolve. Whichever word you want to use, it won’t be easy.

It’s easy to talk about change. Have you ever heard a politician say, “You know what? Everything is fine the way it is. Elect me, and I won’t change a thing.” You haven’t, because people love to talk about possibilities, what-if scenarios, and unreached potential. Try to actually change the routine for most people, though, and you will enter a world of pain.

Ask any GM, player, manager, or ball boy of your favorite baseball team if they want to win, and—barring any behind-the-scenes bets—they’ll say yes. Beane, his fellow scouts, and A’s manager Art Howe agreed on winning, too. What they didn’t agree on was committing to Beane’s idea of adaptation. Adaptation, evolution, or any productive change is not easy. That’s because it’s often contrary to normal belief and behavior, difficult to measure, and thankless until the byproduct of the problem’s solution (revenue, wins) materializes.

It’s a Process

The ugly truth is that we all live our lives incrementally: Seconds, minutes, hours, days, weeks, etc. To see the effect of change, a new process must be implemented and adhered to throughout every little building block of time. You’re not going to see change right away, and that’s hard. You’ll have to resist old habits, and that’s hard. Everyone will ask you why you are doing one thing while so many others are doing another, and that’s hard too.

But just picture Billy Beane on the field saying, “It’s a process, it’s a process, it’s a process.”

Once these minute blocks of time, rich with controlled and solution-driven action, are stacked atop one another to create large chunks known as months and years, the naysayers and habit-huggers will begin to look a little less like humans, and a little more like…

Dinosaurs

John Henry, owner of the Boston Red Sox and played by Arliss Howard in Moneyball, didn’t start the evolution like Beane, but he recognized it. He saw that every team that wasn’t changing its paradigm was a “dinosaur.” In proper Red Sox fashion, Henry attempts to purchase the new technology (essentially what it was) with a sum that would have made Beane the highest paid GM in baseball history. This offer creates a new problem for Beane to solve, a problem that most people wouldn’t mind having.

Share Your Success

Whether it’s discovered that your problem is internal (e.g. culture, design, budget) or external (e.g. technology, demographics, supply costs), there is almost always a communications element that must be tacked onto the solution. Sometimes there is no problem except for a lack of effective communication itself. Either way, trumpet your innovation, establish your position as a leader, and interact with your customers. This will ensure that as you solve the correct problems with a diligent process, the dinosaurs will be revealed and eventually become extinct.

Who knows? Maybe someone will make a movie about it.

– James

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Typography Series Part I

November 3rd, 2011 by Julia Jamieson

Why Canright loves type, and why you should care.
The purpose of this series is to open the conversation to the friends, clients and followers of Canright. These topics and classifications have been made countless times before, but are here on our blog to spread the word to our extended community.

At Canright, we have a special appreciation for typography. Collin’s family owned a newspaper, sharpening his eye for quality type from an early age. Christina has a background in magazine layout and publication design, which requires an innate attention to detail. Personally, I love graphic design because I love words and letters. Experimenting with typefaces infuses the same words with new voices and personalities. The three of us together, in addition to Canright’s newest designer, Caroline—fresh out of the University of Illinois graphic design program—are a team of type aficionados with different perspectives.

Before desktop publishing became available to the general public, typesetting was an art left only to type professionals. Now, however, anyone can set type on their personal computer. This is both incredibly liberating, allowing more and more people to become a part of the design world. At the same time, this revolution means more people are using software to set type, relying too heavily on the software to make decisions on spacing and size that a practiced professional would see and take care of easily.

Why should you care? Incorrectly set typography reflects poorly on your brand. The best brands in the world have used elegant typography that makes their content accessible to their customers. Thoughtful typography becomes seamless with your message and your brand. It is the charge of a graphic designer or art director to choose typefaces that are appropriate for the project, and to choose type for a purpose. The fonts that you use for your brand will reflect your brand personality, so it is important that this is considered. Just like color, the type on your products, collateral and messaging send your brand personality out into the world. It is our job to help our clients make sure their brand is sending the right message.  There is a professionalism that’s conveyed with beautifully set and easy to read typography. It says “I care that you read this,” it invites you to read it.

If you want to know more, please see the resources below.
Links, References & Resources:
http://cgstudents.net/specific/indd/in_english/typog_rules.pdf
http://thephuse.com/contests/the-taxonomy-of-type/
http://www.smashingmagazine.com/2010/05/06/50-helpful-typography-tools-and-resources/
http://www.helveticafilm.com/

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Should the Government Do More to Promote New Technology in the US?

November 1st, 2011 by Canright Communications

Pondering the Future of News at Chicago Ideas Week (Oct. 10-16)

The greatest takeaway from Chicago Ideas Week was something Kara Swisher, co-executive editor of AllThingsD and a leading voice in technology since the early nineties, said: “The federal government has lain down on the job,” when it comes to supporting new technologies within the US. This indictment came at the tail end of a panel discussion called “The Future of News” at the Museum of Broadcast Communications.

Swisher pointed to China and South Korea as examples of countries that invest heavily in the technologies of tomorrow. She had recently returned from these destinations and was amazed at how far their screen technology has come: They are thinner, clearer, and more interactive than anything she’s seen here in the US. She insisted that our government is not investing in the technologies of the future to the same degree, and she won’t be surprised when we get left behind as a result.

To illustrate, Swisher recalled when her very young daughter reached out and touched the family’s new TV. When the screen didn’t respond, she said, “Mommy, it’s broken!” Swisher agrees.

Her other predictions about how technology will continue to shape media:

1. Media will be promiscuous.
2. Media will be everywhere.
3. Media will be noisy.
4. To succeed in the new media landscape, you will have to be flexible and entrepreneurial.

These intriguing—and conceivable—forecasts from Swisher were not revealed until the end of the talk. The discussion that preceded them, however, did not lack its own enlightening moments.

Music and Media

Richard Stengel, managing editor of Time, guided the conversation after introducing himself and the other panelists: Evan Ratliff, founder and editor of The Atavist; Kara Swisher; Joe McGinnis, author of The Rogue: Searching for Sarah Palin and ten other books; Ayman Mohyeldin, foreign correspondent for NBC News; and James Warren, columnist for The New York Times and the Chicago News Cooperative. The diversity of the panel contributed to a lively discussion about how technology will continue to shape how news is reported, delivered and consumed.

Stengel began the discussion by relating the news industry to the music industry. Indeed, today many people regard the album as an organic art form from which today’s MP3-driven culture has sadly strayed. However, Stengel pointed out that the album itself was the product of a technological innovation—the long-playing record. Before that, music was distributed on a song-by-song basis much like it is today.

In fact, The Atavist’s business model relies on this same purchasing behavior to sell its news stories individually. The stories can be downloaded directly to mobile reading devices like the Kindle or iPad. After lamenting the demise of magazines because they once provided him an outlet for stories that wouldn’t work as books, McGinnis pointed to Ratliff as his “savior” for his progress toward restoring long-form journalism. As more people get comfortable paying for stories rather than entire newspapers or magazines, we could see this model gain popularity.

From an organizational standpoint, Ratliff attributed a lot of his company’s success to its small size. Swisher echoed this sentiment, saying today’s new tools for journalists are allowing her to “do more with less people.” She even claims to pay her writers better than the writers in other departments of Dow Jones.

Regarding the ways in which people will get their news in the future, no one seemed to have any preference. Swisher joked that news will be so ubiquitous we might soon see content printed on salami. McGinnis is a little nervous about how new technologies are making it easier for people to avoid any news and opinion that challenge their beliefs, leading to what he calls “Palinization.” Warren complained about the lack of cohesion on the local level, but he maintained a positive attitude about the future, even if he doesn’t know what it will bring.

Mohyeldin explained that he puts a lot of effort into producing his stories, and it doesn’t matter to him whether you view them on TV or your watch. His outlook was based on one simple tenant that has only recently come into question. He said, “Good journalism will always sell.”

Let’s hope so.

– James

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