Email: Content Marketing’s Workhorse

May 14th, 2012 by Collin Canright

Today, the Canright content marketing inbox teems with emails on . . . email. Social media continues to rise on the agenda of all marketers, but email remains the marketing workhorse.

In “Marketers Use Growing Number of Tools to Spur Website Engagement,” eMarketer writes that “the most popular tool in digital campaigns was tried-and-true email marketing, which 78% of respondents said they used. Email newsletters were the No. 2 tactic (59%), followed closely by a social network presence (58%).”

Increasing organic search presence is also critical to marketers, eMarketer notes, reporting on a survey conducted by the trade publication Chief Marketer. To raise search listings, two-thirds of marketers surveyed include Facebook and Twitter “share” buttons on their websites. More than half use optimized landing pages, while just under half upload new content regularly or add blog content.

BtoB online reported last week that “mobile devices are on track to be the dominant platform for viewing email by the end of this year,” with email open rates on mobile devices growing some 82% over the past year. Those results come from “Email in Motion: Mobile is Leading the Email Revolution,” a survey from email deliverability and reputation monitoring company Return Path Inc. The post on the Return Path blog summarizes results in the increasingly popular infographic format.

It may not be surprising to see that companies which primarily focus on email marketing release reports on the increasing relevance of email marketing. Yet these reports also give clues to shifting preferences in content consumption and reading preferences. ExactTarget’s “2012 Channel Preference Survey” provides good insight into how consumers use digital channels, with excellent analysis of which channels work best for what messages.

The survey segments consumers and finds that although the means for personal communications has broadened, preferences for permission-based marketing communications have not. Email leads all other media by a wide margin, with an average of 77% of consumers of all ages preferring email for marketing messages, followed by direct mail at 9%. The ExactTarget report argues strongly for segmentation in email marketing to ensure reader relevance in the inbox.

It turned out to be quite relevant and very convenient for me that Hubspot sent me an email tagging the inbound marketing firm’s report on email marketing segmentation. “How to Segment & Integrate Your Emails for Better Results” shows how offer-based emails work best when the offers are highly targeted and sent to the segment of your list that has shown the most interest in the content related to the offer, based on their past email and website usage.

“The average click-through rates and open rates both showed a considerable increase for the segmented lists compared to the overall lists,” write the researchers at MarketingSherpa, the report’s author. You do not need an elaborate system to accomplish that. As the report states, “If you are tracking opens and clicks, you have enough information to dramatically improve your performance of your emails.”

Back in 2008, we at Canright published our report on the exaggerated death of email. Check out the latest ebook version, “Email Wires the Social Media Buzz.”

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Landing the Sale: Great Advice on Optimizing Landing Pages

April 27th, 2012 by Collin Canright

 

It started today with an article in Spin Sucks on landing pages, just as it started with a post on content marketing last week in FM Signal. Within 15 minutes, four articles on how to make the most of landing pages came across my Twitter feed.

In direct marketing, the hardest thing to do is get someone to reach for their wallet. Perhaps more realistically, much of inbound marketing on the web sets its sights only on an email address. One effective way to do that is with an optimized landing page that presents a relevant offer beside a simple form, where visitors can enter their information in exchange for content.

“Effective landing pages are essential to successful online marketing campaigns and are probably the single largest factor in determining whether or not you will convert a web visitor into a lead that’s willing to give you their contact information,” writes Chris Chariton of Globalspec, in “Ten Tips for Improving Landing Pages.”

“Having specific landing pages tied to different pieces of content is a really effective way to track your leads and provide the sales team with a nice little pipeline,” writes Gini Dietrich in “10 Ways to Improve Landing Page Conversion.”

This a great pair of complementary lists. When they overlap, as they do often, it only serves to underscore the importance of those suggestions. In fact, these are more than just tips: They are generally understood rules that could be better defined as best practices.

The online marketing chaps at HubSpot put their spin on the “top 10 list” by focusing on how a landing page can present itself as a trustworthy keeper of personal information. “10 Foolproof Ways to Earn Your Landing Page Visitors’ Trust” takes a short case study approach, with specific examples explained with words and pictures–”hands-on,” “how-to” copy, as my first trade magazine editor explained it. This post focuses on how to make sure visitors believe you will deliver what you promise and that you are a legit organization, validated by outside sources. For a HubSpot landing page that offers more information about optimizing landing pages, check this out.

One of the most important tips that HubSpot offers here is to “include reviews and testimonials on your landing page.” The tips are geared more toward ecommerce pages than lead generation pages, but many of the lessons apply to both. Read this post, and you get six more landing page tips, for a total of 18 unique tips, more than half with multiple points of view.

Finally, the lonelybrand blog dissects another landing page as part of their “Best Landing Page” series. “Best Landing Page Designs: Square” focuses on the landing page of the up-and-coming mobile payments company Square. The company uses a narrow landing page design with a pictorial approach that clearly demonstrates how the product works.

The page made lonelybrand’s list of best landing pages, writes Katherine Leonard, because:

  • All of the page is above the fold
  • The slider displays the device’s capabilities
  • The page caters to mobile, like the product.

Landing pages are the work horses of ecommerce and lead generation, and there’s a lot of science that can make them work better. See Tim Ash’s definitive book Landing Page Optimization and the fascinating webinars from Marketing Experiments for that.

In the final analysis, however, they have to connect to people emotionally and technologically. One of the comments on the Spin Sucks post summarizes that nicely, where Howie of sky | pulse | media writes:

“I am appalled at landing pages and I am not a digital person. But I am a salesperson. I often see that is what is missing from landing pages is a person like myself helping out. In fact there should really be two people who design the page…sales….and the average Joe and Jane who will visit the page. Those two inputs trump any techie or marketing wonks input.”

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Content Marketing Heats Up

April 19th, 2012 by Collin Canright

I know it’s true because I found three great articles on content marketing in my in-box this morning, reminding me of several more I had marked in the dreaded “to read” bookmark.

In FM Signal, from John Battelle of Federated Media, I found a link to “Story Time: The Rise Of Content Marketing,” an article in cmo.com. Anoop Sahgal tells how content marketing is not new. It goes back man years to magazines published by companies wanting to help their customers live and work better.

It’s a very good introduction to content marketing. I especially like his description of what content marketing is and does:

“Content marketing involves creating and curating unique, relevant, and compelling materials that position a company as a genuine industry expert or brand deserving of loyalty. A company’s content can take many forms, including advertorials, white papers, email newsletters, blogs, webinars, Web content, and videos. It can be created by the company, its users, or even by competitors. The overall goal is to attract and retain customers and help ensure that they will not only purchase more products and services, but also become brand evangelists.”

The section “Five Ways to Tell a Story” is also worth a look.

Andy Crestodina of Orbit Media Studios provides “17-Point Checklist for Web Content,” a blog post designed “to make your content more search friendly, sharable, and effective.” It covers the basics of making sure blog and web page content gives you the most Google juice while remaining readable by people.

A story from the Social Media Examiner, “17 Creative Social Media Marketing Mini Case Studies,” puts it all together. These success stories, from both b2b and b2c companies, point to one critical lesson: know your audience and give them stories they can use. Each case study focuses on a different content technique, including blogging, YouTube, Google+, and LinkedIn.

For a more in-depth explanation of content marketing techniques and five longer b2b content marketing case studies, register for the MarketingProfs website and download “Content Marketing Success Stories.”

 

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“A Ranking is Not a Business Outcome” and Other Tweets on Optimize by Lee Odden

April 10th, 2012 by Collin Canright

You get ideas through friends on social media and then go to Google to validate.

Not social only. Not paid search only. It all needs to work together.

Starts with who you audience is. How consume content? What content? What device? What sharing preferences?

Think about who that end audience is and what you want them to do, the business outcomes you want.

What can we do to inspire our audience to take the action we want them to take: purchase, share, word of mouth?

Look at optimization holistically and what your hub and spoke strategy look like. What at hub and what spokes.

In B2B marketing, some 50-70% of customers are pulling themselves through the sales process by finding information online.

Hub and spoke publishing model: One central repository of information (blog) with distribution spokes (social channels)

That results in shorter sales cycles and prospects.

A ranking is not a business outcome. It’s a stepping stone mechanism for what we really want.

Great content isn’t great until someone shares and reads it.

 

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Wallet Wars in the Streets of Chicago

March 10th, 2012 by Collin Canright

There is a war going on for your wallet. The combatants are credit card companies, banks, and tech companies both established and emerging. Until recently, most of the operations were covert: contracts, alliances, M&A, and other business activities that by and large go unnoticed by the general public.

The war is now spilling onto the streets of Chicago. From cabs to trains to restaurants to bus stops, there are early signs of emerging epayment technology adoption, with plenty of territory where epayment solutions are desperately needed. All the while, the largest epayments players with pockets deep enough for advertising campaigns are battling for public mindshare.

Read the rest of the article in the March issue of Transaction News (p. 5). Much of the article first appeared as Built in Chicago blog posts.

What’s your experience with epayments? Let me know.

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Why Normal is Not Normal Anymore

March 10th, 2012 by Collin Canright

My partner, Collin, and I were working on content promoting an event the other day, and were looking at ways to describe today’s business environment. He first mentioned “challenging”—which we hear a lot these days—but then he went on to write, “where change is continual and ‘normal’ is out of date.”

Did that strike a chord! I have heard the “new normal” but not “out of date.” I have heard that the only constant is change.

Reflecting on this phrase, I think he’s right. The whole concept of “normal,” in business these days, seems not only out of date, but a way of thinking that would be counter-productive to the flexibility of a business.

In our own business, we have been continually evolving our business services in response to the changing needs of our customers over the last 2-3 years. Overall, we support our clients with marketing and sales content.

But that’s where “normal” ends. The multitude of ways we can deliver that content means that we write content and format it according to the channel or channels used–while making sure the core message remains consistent.

We are always studying a number of new ways of communicating with our audiences. So along with the more traditional avenues–articles, white papers, and case studies–we’re also working on the messaging and content for social media and blogs, search optimization on web pages, information for mobile devices and tablets.

Those are new channels and ways of helping our clients deliver useful information wherever and whenever, on the audience’s terms.

So, does normal even exist anymore? Normal to me is a word that stands for stasis and certainty, something which is not the environment of today, business or personal.

–Christina

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Think Like A Designer

March 6th, 2012 by Canright Communications

 

Creating Effective Presentations

Often, when working with clients on creating presentations, I find that they want to include too much information—all in an effort to make it great. This is what I call the “kitchen-sink approach,” and it’s driven by the fear of leaving out something essential. However, a truly great presentation has only a few key ideas that are illustrated with compelling images and minimal text.

According to Nancy Duarte, author of slide:ology, one must think like a designer. As she says, “Design, at its core, is about solving problems…Essentially designers focus on the experience, making it as beautiful and memorable as possible.” In thinking like a designer, your decisions are about the experience you want to create for your audience, with meaning and relevance determining the hierarchy and priority of ideas presented.

Simplicity is a key element is doing a presentation. This does not mean simple. A well-designed slide is one that has clarity. The arrangement is well thought out, words are pared down to their essence, and the slide intrigues so that the presenter fills in relevant information—often with a story from his or her own experience.

Keeping it simple also serves another purpose: You increase the odds of being understood. According to Garr Reynolds, author, Presentation Zen, “There is simply a limit to a person’s ability to process new information efficiently and effectively.” When you have too much information on a slide, your audience has to cope with what Garr calls “excessive cognitive strain.”

So construct each slide with care to make sure it communicates efficiently and elegantly. Because, when it comes down to it, the presentation is not about the slides. It’s really about you and the experience you create. The slides are a partner to your message. The slides can either underline what you have to say, or get in the way. Think of Steve Jobs, a master of presentations who valued design and thought like a designer. Most people remember him, the experience he created, and how he spoke about Apple’s products. The slides, which were beautifully done, added substance to what he was describing. But he was the show. —Christina

 

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Wallet Wars in Chicago

February 5th, 2012 by Collin Canright

MOBILE PAYMENTS: P2P EPayment and Mobile Wallet Ads Battle at the Bus Stops

If you’ve walked up State St. in Chicago’s Loop or along the Magnificent Mile on north Michigan Ave. you’ve likely seen Citi’s ads for Google Wallet. They’re on about every other bus stop.

If you’ve been at the bus stop on the northwest corner of State and Madison, you may have noticed that Chase’s ad for its QuickPay personal-to-personal (P2P) payments faces the inside. . .

Chase Person-to-Person QuickPay Ad

while Citi’s ad faces the outside.

Citi Google Wallet Ad

If it’s really a battle for mindshare, Citi and Google are ahead through sheer quantity. I have only seen one or two of the Chase ads, compared to dozens of Citi ads.

The approaches are very different as well, as are the applications. Citi’s charges a Citi credit card through Google’s mobile phone wallet technology while Chase’s debits a Chase bank account. Citi’s can be used for purchases at the point-of-sale (if supported) while Chase’s is designed to pay an individuals that have email addresses.

Convenient for consumers and the ability to demonstrate how an approach makes all types of payments easier will, in the end, determine which approach consumers adopt. If the advertising is any indicator, however, Citi-Google will win not only the battle for mindshare but the war for consumer adoption.

For a perspective on how easy, or not, it is to use Google Wallet, read “Tapping Spree: How to Spend $100 With Google Wallet.” For an overview of which company will win the wallet wars and under which conditions, read “The battle for Mr. Costanza’s exploding wallet.”

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First Square

February 2nd, 2012 by Collin Canright

MOBILE PAYMENTS:  A Chicago Cabbie Collects Credit-Card Fares with Square

Square, a mobile payments firm, became one of last year’s major epayments success stories. I read a lot about the firm, founded by Twitter co-founder Jack Doesey, over the past year, but I had never seen one of the devices in action until a week ago.

I gave my credit card to a Chicago cab driver, as I often do, with some trepidation because cabbies used to hate accepting the cards. This one pulled out his iPhone, fitted with a Square device and app, and swiped my card.

It was before 6 in the morning, and it woke me up. He handed me his phone so I could authorize the transaction, and off I went.

Undoubtedly, he uses Square because he collects his fees and tips faster than he does when he uses the POS device in the cab. Possibly, he also saves a cut to his tips taken by the cab company, as they do in San Francisco.

In any case, it’s a great example of how epayments are increasingly personal and how, yet again, internet and mobile technologies shift power to individuals over institutions.

Square Up

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The P2P Payment Challenge

December 16th, 2011 by Collin Canright

This photo of the menu at Silver Spoon, the Thai restaurant in Chicago that my wife and I ate at this evening, tells a good bit of the person-to-person (P2P) mobile payment story:

Limit 2 credit cards per check please.

As survey after survey has shown over the past two years, debit cards are the fastest growing means of payments. As fewer people carry much cash, restaurants are faced with multiple debit and credit cards to settle checks.

Sliver Spoon apparently has had enough. Cashless patrons can always handle it the way EPayDb.com writer-researcher James Richter and his buddies do: play credit-card roulette.

Clearly, person-to-person (P2P) payments are a problem waiting for an elegant solution.

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